Refund policy

Returns & Exchanges

  • Timeframe: You have 15 days from the date of delivery to request a return or exchange.
  • Condition: Items must be unused, in the same condition you received them, and in their original packaging.
  • Non-eligible items: Sale or clearance items cannot be returned or exchanged.
  • How to request:

Damaged Goods

If your order arrives damaged or defective:

  1. Reply to your order confirmation email with clear photos of the damaged item(s).
  2. Provide your order number and a brief description of the damage.
  3. We will review and send you a replacement at no extra charge.

Refunds

  • Once we receive and inspect your returned item(s), we’ll notify you via email about your refund status.
  • If approved, your refund will be processed back to your original payment method within 7 business days.
  • You’ll see the credit appear on your statement according to your bank or card issuer’s processing times.

Late or Missing Refunds

If you haven’t received your refund within 30 days of our approval email:

  1. Check your bank account or credit card statement again.
  2. Contact your card issuer—there may be a processing delay on their end.
  3. Reach out to your bank to see if the refund is pending.
  4. If you’ve done the above and still haven’t received your refund, please email us at orders@carnaljerky.com.