Shipping policy
Good food deserves a clear path to your door. Here is how we ship Carnal.
Where we ship
Retail orders ship to the 48 contiguous United States and Washington, DC. We do not currently offer retail shipping to Alaska, Hawaii, U.S. territories, or international destinations.
Please use a physical street address. Available shipping options depend on your address and are confirmed at checkout.
Shipping rates
- Retail orders of $40 or more qualify for free standard shipping when the eligible standard option is available at checkout.
- For retail orders below $40, standard shipping is calculated at checkout based on the order and destination.
- Expedited shipping is available for eligible addresses at an additional charge, including on orders that qualify for free standard shipping.
Our retail services are UPS Ground Saver, UPS 2nd Day Air, and UPS Next Day Air, subject to availability. Select your service and review the final shipping charge before placing your order.
Processing and delivery
We usually prepare retail orders within 1–3 business days. Please allow up to 5 business days for processing before carrier transit begins. Business days are Monday through Friday, excluding holidays.
Available delivery estimates are shown at checkout. Transit time depends on the service and destination and begins when the carrier receives your package. Expedited shipping speeds up carrier transit, not order processing.
Delivery dates are estimates, not guarantees. Carrier delays, weather, and holidays can affect arrival times.
Tracking your order
Tracking is added to your order when it ships. Check your order-status page for the latest updates. A tracking number can appear before the carrier receives the package; allow time for the first carrier scan.
Wholesale orders
Wholesale orders use separate shipping rates and destination availability, shown at checkout. The retail free-shipping offer does not automatically apply. For larger orders or delivery questions, contact orders@carnaljerky.com before ordering.
Need a hand?
If your order is delayed, missing, or incorrect, email orders@carnaljerky.com with your order number.
If an item arrives damaged or defective, reply to your order confirmation with your order number, a brief description, and clear photos. We will review the issue and send a replacement at no extra charge, as described in our Refund Policy.